The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

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MWA Responds to Ransomware Attack

Oct 29, 2019 by Chris Wood, Ph.D.


The Macon Water Authority (MWA) is responding to a Ransomware Attack that occurred Sunday afternoon (Oct. 27, 2019). As a result, the Authority has taken its customer service, billing and financial software systems offline, to refresh its servers and resolve the issue.

Since these security measures were implemented on Sunday afternoon (Oct. 27, 2019), MWA customers have been unable to access their account information. The MWA has found no evidence of a breach of any customer account or financial data. However, if there are any signs of financial information being hacked, customers will be notified immediately.

In addition, the MWA has experienced no service outages or interruptions at any point during the cyberattack, and the delivery of essential, quality water and sewer services have not been impacted.

Authority officials say that MWA staff, IT and cyber security consultants are working overtime to get systems back online. The MWA is currently accepting payments at its Second Street Headquarters via cash or check only, which will be applied to customer accounts once the Authority’s systems are back online. MWA customers will not be assessed any late fees, penalties, or service disconnections during this time of software outage.

“There’s nothing to imply that we were targeted specifically as a utility, as it appears to be just an opportunistic Ransomware incident,” says Tony Rojas, MWA Executive Director and President, who adds that the MWA has notified the appropriate federal authorities and will be cooperating with them during their investigation.

The MWA remains open for business, although customer account information can’t be accessed currently.

“Unfortunately, these types of events are becoming too common in today’s business climate, where we rely so much on information technology,” says Rojas. “The impact of this event is mostly internal, affecting business support operations and customer service. We apologize for any inconvenience this may cause our customers, but we want to reassure them that this incident has not impacted our ability to deliver reliable and safe water and sewer services.”

The MWA Customer Care lines are still open should customers need to report any service outages, sewer spills, main breaks, or any other type of incident. MWA customers can reach the Authority at 478-464-5600 during normal business hours, and 478-464-5650 for after-hour inquiries.

Media contacts:
Tony Rojas, Executive Director and President
P: 478-256-9332

Lisa Golphin, Sr. Executive of Strategic Planning
P: 478-227-1981

Chris Wood, Ph.D.
P: 770-757-1681

Tagged: mwa, macon water authority, mwa customer service software, ransomware attack

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