The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

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MWA Temporarily Suspends Disconnections

Mar 14, 2020 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) is temporarily suspending residential customer disconnections beginning Monday, March 16, and until further notice, in the wake of the spread of the Coronavirus and the COVID-19 pandemic.

Authority officials say they want to make sure all MWA customers have continuous safe and reliable water and sewer services at this time, independent of their account’s status.

MWA officials also assure utility customers that water and sewer services are unaffected by the Coronavirus or COVID-19. Safe and reliable water and sewer services will continue to be offered for MWA customers, with no service interruptions anticipated as a result of the pandemic. The MWA has extensive emergency response experience and contingencies in place as needed.

According to public health and MWA officials, Authority customers can have the peace of mind knowing their drinking water is not a source of Coronavirus or COVID-19, and the virus has not been detected in drinking water supplies. The MWA uses the disinfectants chlorine and chlorine dioxide during water treatment processes, in addition to filtering, before distributing finished drinking water to its customers. The disinfection and filtration processes are controlled and monitored continuously at the MWA state-of-the-art Amerson Water Treatment Plant and Water Quality Laboratory.

In addition, MWA sewer customers can rest assured that there is no evidence that sewer or the wastewater conveyance and treatment processes are sources for the Coronavirus. MWA water reclamation facilities treat and then disinfect wastewater using chlorine. This Coronavirus causing COVID-19 is particularly susceptible to chlorine.

For more information or questions about the MWA’s billing and customer service, especially during the potential Coronavirus spread and COVID-19 pandemic, contact the Authority at 478-464-5600. And for more information on the Coronavirus and COVID-19, refer to the EPA website at

Media contact:
Chris Wood, Ph.D.
P: 770-757-1681

MWA contact:
Lisa Golphin, Senior Executive of Strategic Planning
P: 478-464-5623

Tagged: mwa, macon water authority, coronavirus, covid19

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