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News

MWA Welcomes Sheddrick Clark to Board

Dec 2, 2019 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) Board welcomed Sheddrick Clark to its ranks following his swearing in on Nov. 19, by the Hon. Sarah Harris, Judge of the Macon-Bibb County Probate Court. Mr. Clark is the new District 2 Member of the Macon Water Authority Board of Directors, following his appointme...

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Customer Service Coming Back Online

Nov 12, 2019 by Chris Wood, Ph.D.

The Macon Water Authority’s (MWA) Customer Care Services and Business Processes are ramping back up, as the utility makes progress returning its business support operations to normalcy following a ransomware attack on Oct. 27. As for day-to-day business operations and customer service functions, ...

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Water/Sewer Not Affected by Ransomware

Nov 4, 2019 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) continues to provide essential water and sewer services for customers during the current Ransomware Attack that has impacted its business operations, which include activities dependent upon the utility’s customer service, billing and financial software. MWA officia...

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MWA Mourns the Loss of Javors Lucas

Oct 30, 2019 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) is mourning the loss of long-time District 2 Board Member, Javors J. Lucas, who passed away Monday (Oct. 28, 2019) at the age of 96. Mr. Lucas served on the Authority Board for 37 years, after first being elected to represent Macon-Bibb County’s District 2 in 1982....

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MWA Responds to Ransomware Attack

Oct 29, 2019 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) is responding to a Ransomware Attack that occurred Sunday afternoon (Oct. 27, 2019). As a result, the Authority has taken its customer service, billing and financial software systems offline, to refresh its servers and resolve the issue. Since these security measur...

Tagged: mwa, macon water authority, mwa customer service software, ransomware attack