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News

New customer service software is coming!

Mar 28, 2018 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) will be transitioning from a decades old Customer Service Software to a new Customer Billing and Financial Software System called Cayenta. The “go live” date for the new MWA software is Wednesday April 4, which will require the Authority to close its business offic...

Tagged: mwa, macon water authority, cayenta, mwa customer service, mwa customer care, mwa customer service software, mwa customer billing and financial software

Rena Self honored for 26 years of service

Feb 23, 2018 by Chris Wood, Ph.D.

During the Macon Water Authority (MWA) January Meeting, the Board of Directors honored one of the utility’s employees upon her retirement for diligently and faithfully rendering excellent service to the Authority and its customers. Annice “Rena” Self, Accounts Payable Coordinator, served the MWA ...

Tagged: mwa, macon water authority, mwa finance department, mwa accounts payable coordinator, rena self

Planned Phone System Maintenance From 7:00 p.m. to 8:00 p.m.

Feb 15, 2018 by Philippa Hawker

Temporary Interruption in Telephone System Macon Water Authority’s telephone voice system will be down on Thursday February 15th, 2018 from 7:00 p.m. to 8:00 p.m. due to scheduled maintenance. We apologize for any inconvenience this may cause. If you have an emergency or would like to repor...

MWA WEATHER DELAY- Thursday, 1/18/2018

Jan 17, 2018 by Angela Osborne

Macon Water Authority will open at 11am, Thursday, January 18, 2018. Due to inclement weather and hazardous road conditions forecasted Thursday, January 18, 2018. We ask our Customers to be safe and monitor weather conditions prior to travel.

Doxo, Inc. Online Bill Payment Service IS NOT endorsed by the Macon Water Authority

Jan 8, 2018 by Philippa Hawker

Please be aware: it has recently come to our attention that a company known as Doxo, Inc., which is not affiliated in any way with the Macon Water Authority, is using our logo, contact information and reputation to market its “for fee” online bill payment service to potential customers. The Macon...