• Home
• About Us
  • Board Members
  • Directors/Managers
  • Awards
  • Supporting Economic Development
• Customer Care
  • Pay Your Bill (Online Bill Pay)
  • Check Your Account (Online Bill Inquiry and E-Billing)
  • Consider Payment Options
  • Establish an Account
  • Rates, Fees, and Charges
  • Landlord Service Agreement
  • Report A Problem
• Construction
  • Invitations to Bid
  • Bid Tabulations
  • Recent Bid Awards
  • Projects Under Construction
  • Design/Plan Review
  • MWA Design and Construction Specifications
  • Call Before You Dig
• Operations
  • Field Operations
  • Water Operations
  • Wastewater Operations
  • Engineering
  • Laboratory & Environmental Compliance
• Support Services
  • Human Resources
  • Finance
  • Centralized Maintenance
  • Information Technology
  • Building & Grounds
• Public Information
  • Announcements - Notices - Request for Proposals
  • News Releases
  • Newsletters
  • Photo Gallery
  • Spill and Overflow Notifications
  • FAQs
  • Publications and Meetings
• Education
  • How Water Is Treated
  • How Wastewater Is Treated
  • How to Read your Meter and Locate a Leak at your Property
  • How to Read Your Bill
  • History and Application of Late Fees & Administrative Fees Policy
  • Wise Water Use
  • Winterization Tips
  • Grease Education
  • Public Involvement, Tours and Speakers, Outdoor Ed
  • Fishing at Javors Lucas Lake
  • Videos
• Contact Us
• Links
  • Customer
  • Community
  • Other Utilities
  • Industry

News

Amerson Plant Open House

May 1, 2018 by Chris Wood, Ph.D.

This year, National Drinking Water Week is set for May 6-12, 2018. The MWA will celebrate by thanking its employees for their service as water professionals, while inviting its customers to an Open House and tour of its facilities. The MWA begins celebrating National Drinking Water Week on Monday...

Tagged: mwa, macon water authority, national drinking water week, amerson plant open house, water professionals appreciation day

Phone Circuits Down at MWA

Apr 10, 2018 by Philippa Hawker

ATTENTION! Macon Water Authority’s phone circuits are down. We are not able to make or receive telephone calls. We appreciate your understanding and will update this information on the hour. Please try your call later or email us at cstinq@maconwater.org – Thank you.

Extended MWA Call Center Hours

Apr 8, 2018 by Philippa Hawker

UPDATE!! Macon water Authority is here for our customers. We will temporarily extend communication hours this coming Monday, Tuesday, and Wednesday. MWA appreciates you!

Online Payments and updated FAQs are available now!

Apr 4, 2018 by Philippa Hawker

Phew! Macon Water Authority had a very busy but successful first day with the new customer billing software. Our call center, business office, and drive through are now closed for the evening. If you would like to make a payment online, you may do so by selecting either “Guest Payment”...

New customer service software is coming!

Mar 28, 2018 by Chris Wood, Ph.D.

The Macon Water Authority (MWA) will be transitioning from a decades old Customer Service Software to a new Customer Billing and Financial Software System called Cayenta. The “go live” date for the new MWA software is Wednesday April 4, which will require the Authority to close its business offic...

Tagged: mwa, macon water authority, cayenta, mwa customer service, mwa customer care, mwa customer service software, mwa customer billing and financial software