Customer Care » Report A Water Problem

Report A Problem

Have you seen or do you suspect a sewer spill/overflow?

Immediate attention to stop a sewer spill/overflow, including a backup of sewage in your home, and mitigate any potential environmental or public health impacts is imperative, so please...

Report any sewer spill/overflow or sewage backup by immediately calling 478-464-5600 during normal business hours, or 478-464-5656 during weekends, holidays, or after hours.

Have you seen a water main break or a leak in the water distribution system?

Please report a water main break or a leak by calling 478-464-5600, during normal business hours, or 478-464-5656 during weekends, holidays, or after hours.

Are you experiencing a problem with your water or sewer service?

If you are experiencing a problem with your water or sewer service, contact our Customer Care Department at 478-464-5600, during normal business hours, or you can email us at cstinq@maconwater.org, and we will respond to your inquiry by the end of the next business day.  In the event of an emergency, contact MWA Customer Care at 478-464-5600 during normal business hours, or call 478-464-5656 after hours. 

We apologize for any inconvenience or service interruption you may be experiencing.