Customer Service
The Macon Water Authority’s Customer Service Department helps our citizens navigate:
- Billing & account questions
- Establish & transfer service
- Reporting spills, breaks, & other utility concerns
- MWA policies & procedures
Our Customer Service Department is dedicated to providing prompt, friendly service to answer any of your questions about your service.
On average, the MWA Customer Service Department handles:
- 600+ new applications per month
- 100+ transfer applications and permits per month
- 300+ calls per day
Contact MWA Customer Service Representatives at 478-464-5600
Monday – Friday 8 a.m. – 5 p.m. EST
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