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The Macon Water Authority’s Customer Service Department helps our citizens navigate:

  • Billing & account questions
  • Establish & transfer service
  • Reporting spills, breaks, & other utility concerns
  • MWA policies & procedures

Our Customer Service Department is dedicated to providing prompt, friendly service to answer any of your questions about your service.

On average, the MWA Customer Service Department handles:

  • 600+ new applications per month
  • 100+ transfer applications and permits per month
  • 300+ calls per day

Contact MWA Customer Service Representatives at 478-464-5600

Monday – Friday 8 a.m. – 5 p.m. EST

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