Customer Service

The Macon Water Authority’s Customer Service Department helps our citizens navigate:

• MWA policies & procedures
• Billing & account questions
• Reporting spills, breaks, & other utility concerns

Our Customer Service Department is dedicated to providing prompt, friendly service to answer any of your questions about your service.

On average, the MWA Customer Service Department handles:

• 600+ new applications per month
• 100+ transfer applications and permits per month
• 300+ calls per day