We are here to serve you
Need assistance? Our team is dedicated to providing you with excellent customer service, while assisting you with your water, sewer, and stormwater needs.
Contact customer service at (478) 464-5600 Monday – Friday 8 a.m. – 5 p.m. EST. For After-hours emergencies, contact (478) 464-5656.
Check Your Account
Access your account to submit requests, view monthly consumptions, and more.
Payment Options
Find the best option to pay your bill, whether it’s by mail or at a QuickPay location.
Frequently Asked Questions
If you have questions about billing, service, or something else, we make it easy to find the answers you need.
Report a Problem
Contact us immediately if you see or suspect a problem such as:
- Sanitary Sewer Overflow
- Water Main Break
- Stormwater Issues
- Service Interruption
Call 478-464-5600 to Report a Problem to the MWA.
Keep you informed
The MWA is committed to transparency, ensuring the public is connected to the latest news, rate changes, board meeting minutes, and more.
Publications & Board Documents
View ReportsSpill & Overflow Notifications
View NotificationsCareers at the MWA
The MWA is always seeking qualified individuals to join our team. From field technicians to customer care specialists, our team works together to serve the citizens of Macon-Bibb County.
