Advanced Metering Infrastructure (AMI)
Advanced Metering Infrastructure (AMI) Program
Modernizing Water Meter Reading
The Macon Water Authority (MWA) is upgrading water meters across our service area as part of our Advanced Metering Infrastructure (AMI) program.
This modernization allows MWA to collect meter readings remotely and more frequently, improving the efficiency and accuracy of our meter reading process.
Most residential meters have already been upgraded in recent years and are AMI-ready. The current phase of the project focuses primarily on commercial and large meters, with remaining residential upgrades to follow.
How AMI Works
AMI technology uses secure cellular communications to transmit meter readings to MWA’s system.
This allows for:
- More frequent and accurate meter readings
- Improved monitoring of recorded water consumption
- Reduced the need for manual meter reading visits
- More efficient collection of meter information
AMI technology does not mean MWA can remotely connect or disconnect water service. The system is being implemented to improve meter reading operations and support reliable customer service.
Did You Know?
AMI technology is used by water utilities throughout the United States to modernize meter reading operations, improve efficiency, and support more accurate billing.
Project Timeline
Meter upgrades will be completed in phases by geographic area:
- Spring 2026: Commercial, industrial, and large meter installations begin
- Late 2026: Remaining residential meter upgrades
- 2027: Project completion and follow-up work
Installation times will vary depending on the size and complexity of the meter.
What to Expect During Installation
MWA is partnering with an authorized contractor, Envocore, to complete installations.
Here’s what customers can expect:
- All MWA staff and contractors will be clearly identified.
- Customers will be notified in advance before work begins in their area.
- Water service may be temporarily interrupted during installation.
- Clear access to your meter is required. Please remove any obstructions.
- You do not need to be home for most installations.
After installation, you may notice air in your water lines. If this occurs, run cold water for a few minutes until the line clears.
Benefits of AMI for Customers
AMI provides several important benefits:
- More accurate and frequent meter readings
- Reduced reliance on manual meter reading
- Improved efficiency in collecting meter information
- More reliable information to support accurate billing
- Improved ability for MWA to review recorded water consumption when addressing customer questions
The primary purpose of this project is to modernize MWA’s meter reading infrastructure and improve operational efficiency.
Commercial Customers (Large Meters)
Commercial, industrial, and institutional customers require additional coordination due to the size and complexity of their meters.
How You’ll Be Notified
MWA and Envocore will coordinate through several steps:
- Email notification (if an email address is on file)
- On-site assessment to evaluate installation needs
- Scheduling a call to coordinate installation time
- 72-hour reminder call prior to installation
- Door hanger notice after installation is complete
Installations are typically scheduled during evenings or weekends to minimize business disruption.
Before Installation
Please ensure:
- Clear and safe access to the meter
- Any landscaping or obstructions are removed
If uninterrupted service is required, temporary solutions may be discussed during the site visit.
Additional Benefits for Commercial Customers
- More efficient collection of meter readings
- Improved accuracy of recorded water consumption
- Reduced the need for manual meter reading visits
- More consistent information to support billing and customer service
AMI helps MWA improve how meter information is collected and managed.
Residential Customers
Do I Need a New Meter?
Many residential meters replaced since 2022 are already AMI-ready and may not require a complete meter replacement.
Some customers may only need a meter register or related component upgraded to support the AMI system.
If work is needed at your property, you will be notified in advance.
How You’ll Be Notified
- Postcard notification before work begins in your area
- Door hanger left after installation
You do not need to be home for installation.
Why Was My Neighbor’s Meter Not Replaced?
Some meters are already AMI-ready, while others may require a register or component upgrade rather than a complete replacement.
As a result, the work performed may vary from one property to another.
Benefits for Residential Customers
- More accurate meter readings
- Improved billing accuracy
- Reduced the need for manual meter reading visits
- More efficient collection of meter information
- Improved customer service through more consistent meter reading records
AMI measures water passing through the meter and transmits recorded information to MWA. It does not provide remote water service connections or disconnections.
Data Security and Privacy
MWA is committed to protecting customer information.
AMI technology:
- Transmits meter reading information
- Does not record audio or video
- Uses secure communications technology
Multiple layers of security are used to protect customer data.
Frequently Asked Questions
What is AMI?
Advanced Metering Infrastructure (AMI) is a technology that allows MWA to collect water meter readings remotely through a secure communications system.
Does AMI allow MWA to remotely turn my water service on or off?
No. MWA’s AMI implementation does not provide remote water service connections or disconnections.
Does AMI monitor water flow?
AMI records the volume of water passing through the meter over time. This information supports meter reading and billing operations.
Will AMI automatically notify me of a water leak?
Customers should not assume that automatic leak alerts or detailed water monitoring tools are currently available. MWA will communicate any additional customer-facing features if and when they are introduced.
Will someone need to enter my home?
Most installations take place at the water meter and do not require the customer to be home.
Can I Keep My Current Meter?
No. MWA is transitioning to AMI technology to improve system efficiency, accuracy, and long-term service reliability for the entire community.
Questions?
If you have questions about the AMI program, please contact:
Macon Water Authority
Envocore (Installation Questions)