Customer Safety & Account Security
Macon Water Authority is committed to helping customers protect their accounts and personal information. Customers are encouraged to remain cautious of unsolicited calls, emails, or messages requesting payment or sensitive information.
What to Know
Macon Water Authority will never:
- Request payment through gift cards or payment apps
- Demand immediate payment over the phone
- Ask for sensitive personal or financial information during an unexpected call
MWA uses a secure third-party payment processor, InvoiceCloud, for online bill payments.
If You Are Unsure
If you receive a communication that seems unusual or unexpected:
- Do not provide any personal or payment information
- End the call or message
- Contact Macon Water Authority directly using official contact information
📞 478-464-5600
Helpful Tip
If you are unsure about a call or message, the safest option is to disconnect and contact us directly using the number listed on our website.