The Macon Water Authority (MWA) is making it easier than ever for customers to stay informed about water outages and advisories by launching a new interactive online map. This user-friendly tool provides real-time updates on boil water advisories, emergency outages, and planned maintenance work, ensuring customers have access to the latest information at their fingertips.
A More Accessible & Transparent Solution
For the first time, MWA customers can view an interactive web map that visually displays impacted areas instead of relying on traditional PDF reports. The map was developed by GIS Technician Laura Conner in the Engineering Department, enhancing how advisories and service interruptions are communicated to the public.
How to Use the Map
Customers can access the MWA Outage and Advisory Map by visiting www.maconwater.org and navigating to the Public Information tab. The map offers several features to help users quickly understand their water service status:
- Enter Your Address – Use the search bar to find your property and see if it falls within an affected area.
- Check the Color Codes – The map uses an easy-to-read system:
- 🔴 Red – Boil Water Advisory
- 🟠 Orange – Emergency Water Outage
- 🟡 Yellow – Active Planned Outage
- 🔵 Blue – Future Planned Outage
- Click for Details – Each affected area contains key details, including the advisory type, restoration time, and necessary precautions for customers.
Keeping Customers Informed
The map is updated by MWA’s Water Distribution team, ensuring that customers always have the most current information. Instead of calling customer service or waiting for news reports, residents and businesses can check the map anytime to stay informed about water service disruptions.
Why This Matters
“This new tool not only improves communication but also empowers our customers with real-time access to water service updates,” said Rachad Hollis, Communications Specialist for MWA. “We are committed to providing transparent, efficient, and accessible information to the people we serve.”
MWA encourages customers to explore the new Water Outage and Advisory Map today by visiting www.maconwater.org under the Public Information tab.
For questions or concerns about water service, customers can contact MWA Customer Service at 478-464-5600.
Media Contact
Rachad Hollis- Communications Specialist
Macon Water Authority
Phone: (478) 464-5600
Email: rhollis@maconwater.org