The Macon Water Authority

790 Second Street • Macon, GA 31202-0108 • (478) 464-5600

Announcements

« Back to Announcements

MWA Won't Enforce Penalties During Software Outage

Since Oct. 27, 2019, the MWA has been unable to access its customer service software, including the self-service web portal, because of detected Ransomware. While the Authority is working to restore these connections, the utility is not at a point in the process where it can estimate when its system will be back online. During this time, the MWA will not be applying late penalties, administrative fees, or enforcement actions -- which include the disconnection of services and the reporting of delinquent accounts to credit bureaus. Customers will be given ample time to pay their balances before enforcement actions resume. We apologize for the obvious inconvenience this is causing customers wanting to pay their bills via these electronic methods. The MWA remains open for business during normal office hours, when customers can make payments via cash or check at the Second Street Headquarters. For questions, contact us at 478-464-5600 or 478-464-5650 (after hours), or via email at customercare@maconwater.org.

Keyin_best_tasting
Address
Macon Water Authority
790 Second St.
P.O. Box 108
Macon, GA 31202-0108
Phone
(478) 464-5600
Fax
(478) 741-9146
Email

FAQ's of the MWA

Do you have questions about the MWA? Check out our FAQ’s, which include topics that may be of interest.

View Common Questions »

Businesses Welcome

The MWA supports economic development in our community. That starts with us providing quality service to you.

Establish New Water Service »

Career Opportunities

The MWA is a great place to work, with career opportunities. We may have a job opening ideal for you.

View Career Opportunities »

Projects & Bids

For those seeking to do business with the MWA, check out our project bids, tabulations, awards, and more.

View Projects & Bids »