We are here to serve you
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Need assistance? Our team is dedicated to providing you with excellent customer service, while assisting you with your water, sewer, and stormwater needs.
Contact customer service at (478) 464-5600 Monday – Friday 8 a.m. – 5 p.m. EST. For After-hours emergencies, contact (478) 464-5656.
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Check Your Account
Access your account to submit requests, view monthly consumptions, and more.
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Payment Options
Find the best option to pay your bill, whether it’s by mail or at a QuickPay location.
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Frequently Asked Questions
If you have questions about billing, service, or something else, we make it easy to find the answers you need.
Report a Problem
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Contact us immediately if you see or suspect a problem such as:
- Sanitary Sewer Overflow
- Water Main Break
- Stormwater Issues
- Service Interruption
Call 478-464-5600 to Report a Problem to the MWA.
![Tractor in water](https://maconwater.org/wp-content/uploads/2023/01/P-1-MWA-1-2022-PAFR-Covers-Photo-copy.jpg)
![Having poured water supply systems in sewer well on road](https://maconwater.org/wp-content/uploads/2023/01/AdobeStock_361086098.jpeg)
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Keep you informed
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The MWA is committed to transparency, ensuring the public is connected to the latest news, rate changes, board meeting minutes, and more.
Publications & Board Documents
View ReportsSpill & Overflow Notifications
View NotificationsCareers at the MWA
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The MWA is always seeking qualified individuals to join our team. From field technicians to customer care specialists, our team works together to serve the citizens of Macon-Bibb County.
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